Terms & Conditions

GENERAL

PS-Products.com specializes in custom screen printing promotional items such as ceramic mugs, glasses, shot glasses, shirts, keychains, plastic bottles, steel travel mugs, and an assortment of promotional pens. PS-Products.com  strives to deliver the highest quality as well as exceptional service at the lowest prices in the market. While we are committed to meet your every need and expectation, we wish to inform you of certain limitations that are inherent within the screen printing industry.

 

METHODS OF SCREEN PRINTING
We employ two different methods of screen printing:
The first is a “direct print*” method*, achieved through the use of a “direct print” machine. This process is preferred for single-color printing jobs, due to its accuracy and even application. Most one color orders undergo this process.*
*Note that the printable area on the direct print machine is relatively “smaller” than the printable area of the decal printing process. Therefore please ensure that your logo/artwork will be legible within the specific imprint area of the item that you are ordering. We will not be responsible for any claims due to imprint being “smaller” than you thought or imagined. Imprint size is finite, and the size on your custom order will be governed by the height and width of your specific logo/artwork/text.
The second method is “Decal Printing*”. This process is sometimes considered more of an art form than a science, as the resulting imprint color is unknown until after the “curing” process. Although the decal printing process is intense and time consuming, it is the only existing process that enables us to recreate complex, vibrant and multi-colored permanent images through the use of CMYK colors. Any job that requires more than a one color imprint will be produced using the decal method.
*Decal printing also enables us to cover a larger area of the product. However, the application process is “manual” (as opposed to “machine”), so there may be some variations with regards to placement of the decals onto the wares. These slight irregularities are deemed acceptable within the screen printing industry, and are not to be considered defective or damaged.
We reserve the right to place our logo on the bottom of our products.

 

LASER ENGRAVING
We currently offer clear laser engraving. Color laser engraving is not available. One Side Engraving only. For Second Side Engraving, please call our Sales Office as additional charges may apply.

 

ARTWORK
Guidelines for submitting artwork
Please send your imprint instructions to us immediately. If you are emailing it to the art department, please put the name and order number on the subject line. We will not accept any responsibility for delays in processing an order if we do not receive the artwork in a timely manner.


We require “camera ready” high resolution artwork so as to meet production timelines. Although we clean up and retouch any artwork/logo received in order to make it print worthy, if you do not provide clean, high-resolution, camera-ready artwork, we will not be responsible for the resulting poor imprint quality. Note that the added work involved in cleaning up any artwork will also add to production time, which may eventually delay the order. We will not accept responsibility for the delayed production on an order when the imprint provided is of poor quality.
PS-Products.com reserves the right to refuse printing of any artwork that may be deemed inappropriate, offensive, copyrighted, or trademarked.

 

Accepted Formats

*Customers will assume complete responsibility to obtain permission for reproduction of logos, patents, trademarks and copyrights. By agreeing to print any submitted artwork, PS-Products.com will not be held liable under any circumstances
Sending Your Imprint Instructions
We will not be responsible for any missing information on your order form nor for any missing imprint instructions.
In order to correctly follow your imprint instructions, we require that all information relating to your ‘artwork’ or ‘logo’ be sent TOGETHER as ‘one’ upload or in ‘one’ email.
Therefore, if you send your logo in one email, and the text to be ‘included’ with the logo in another email, we will NOT be responsible for putting the two together. Do not send us multiple logos or artwork and assume we will know which one to use. We will not be responsible in the event we pick the ‘incorrect’ logo.

Imprint Colors
Imprint colors must be carefully chosen. We recommend that you choose light color inks to be printed onto dark color items, as this provides more contrast than a dark colored imprint on a dark colored item or a light colored imprint on a light colored item.
For example, if you order brown imprint color on brown mugs, the imprint would not show up well against the brown background. However, many customers have their own pre-conceived notions about what looks good and what does not, therefore, we will NOT judge your options NOR will we be responsible for the choice of imprint color(s) that you make

Imprint Size
Due to “finite” imprint areas, we reserve the right to resize your logo (imprint instructions) in order to fit it into the imprint area of the item ordered; regardless of what size you submit your imprint instructions or logo.
However, if you specify that you want the imprint to be the same size as the submitted artwork/logo, (providing you request this imprint size on the order form as well as on the artwork canvas itself) we will comply, providing it does not exceed the maximum imprint size of the item ordered.
For example, if your logo is 1” x 1” (the size of a quarter), and you order a one color imprint on 11oz mugs, normally we would enlarge the logo to the maximum imprint size of that process on that mug. (In this case 2.75” x 2.75”)
However, if you request that we print your logo 3.5” x 3.5”, we will be unable to comply with your request, as that exceeds our maximum imprint size on that particular mug. Another example is if you request a 2” x 2” logo, and your imprint is rectangular in size, we will not be able to print the logo as you request.

Defaulted Font & Imprint Color
In the event you fail to provide us with your 1) FONT choice or 2) IMPRINT COLOR choice, we reserve the right to use Arial font for our default font, and BLACK color imprint for our default imprint color.

 

PROOFING
Proof Policy (Personalize items)
FREE E-MAIL PROOF FOR RUSH ORDERS: Our company supplies a free e-mail proof, which must be approved in writing before your order is printed. Please expedite the approval of all fax and e-mail proofs to ensure that your order ships in a timely manner. Any delay in a fax or e-mail approval could delay your order.
Proof ACKNOWLEDGMENTS: Communications are sent via email. Please make sure to enter your best contact e-mails when placing your order. Your Proof may be delay if you do not enter a valid contact e-mail address or phone number.


Proof Location & Colors : Please note that Proofs are an approximation of what the actual item and artwork will look like after the production process. Proofs are always shown in Black; your order will print in the color chosen. Feel free to send us your logo and we will match the color for you.


Proof Changes : All changes must be in writing; faxes or emails are acceptable. Customer is responsible for confirmation of changes made to an order. Please make sure you follow up to ensure the changes were received.


FREE art support. : If your order is over $ 400 you will receive a FREE ‘e-mail proof' before we produced your order! We offer you FREE artwork preparation and design assistance on every item we offer – don’t need to do the work yourself – we are happy to help you! Whether you’d just like your logo on a product, or you’d like to add text, additional graphics or you need a new artwork layout - we’ll do the work, FREE!
*If an order has a specific “in hands” date, a proof may delay production, thus jeopardizing your chances of receiving the order in a timely manner. We will not be held responsible for any resulting delays on these orders.
Proofs are not intended to be ‘decision making tools’ for the customer. Upon receiving a proof request we will work with any changes until the proof has been approved. Once the proof has been approved new shipping and delivery dates will be issued. If during the proofing process a request for cancellation is submitted, a 10% cancellation fee will be deducted. The cancellation fee is only applied if a proof has been already generated by the art team. When no proof is requested, please ensure that the artwork/logo that you are submitting is completely error free.
In the event an order is printed with an incorrectly submitted artwork/logo, PS-Products.com will not be held responsible for your oversight, and payment in full will be valid for the completed work. You may request a redo; however it will be at your expense.

 

TSHIRT
Any orders with less than 100 pieces will be printed using 'one' size of imprint. Therefore whether you order a small, large or xlarge shirt, the size of imprint will be exactly the same size on all the shirts. Imprint sizes are posted on the website directly below the displayed shirts. The print method for T-shirts is determined on the artwork provided and the quantity ordered. The quantity of an Apperal order will determine the print method. PS-Products.com  cannot guarantee the same print method if the quantity of the order is increased or decreased.

 

PENS
For maximum visibility, we strongly recommend that you request 2 lines of imprint or less. When ordering assorted pens, please be aware that we will send you only the colors that are on hand at that time.

 

LIMITATION OF LIABILITY
In all circumstances, PS-Products.com ’ maximum liability is limited to the purchase price of the products sold. PS-Products.com will not, under any circumstance, be held liable for any claim or action that exceeds this liability limit. PS-Products.com will not be liable for any third party claims for damages against the customer, nor for malfunction of product, cause of delays, interruption of service, or loss of business.


ORDERING PROCESS
These terms will govern any orders placed with PS-Products.com and its affiliates; therefore we encourage you to read these terms prior to placing your order. By submitting an order to PS-Products.com , you (also referred to below as the customer) are hereby agreeing to all the terms and conditions as set forth below. This agreement is in lieu of a written consent, and will be binding by the both the customer and/or their representative(s).

 

PRE-PRODUCTION SAMPLE
Some jobs require a perfect color-match so as to ensure that the color(s) will be identical. In this event, we recommend that you opt for a “pre-production sample”. This “in hands” sample will only go to final production upon receipt of your written approval. The charge for a pre-production sample will still remain even if the order does not proceed to final production. Call for pricing.
*Note that the inclusion of a pre-production sample will add to the turnaround time.

 

COLOR MATCHING
Ceramic & Glass Colors are stocked in a wide variety of colors. Exact PMS color matches are not available. We try to match your color selections as closely as possible using PMS numbers as a reference only. Due to the nature of ceramic and glass colors, an exact match cannot be guaranteed. Colors may vary due to firing conditions or the type of substrate. For example there are many types of glazes used on ceramic products. The type of glaze used may or may not have an effect on the final color of the product.
We also carry a vast array of imprint colors for the travel mugs, plastic water bottles and pens. Again, exact color matches cannot be guaranteed.
Note that the imprint color may change due to the product color. Printing white onto a red mug may cause the imprint to look whitish-pink, as red is the dominating color.
Similarly, printing the color black onto a navy or dark green mug may result in a hard-to-see imprint, as dark on dark does not stand out. In order to promote the best visibility of your custom logo/text, we strongly recommend that you print light colors onto a dark surface and dark colors onto a light surface.

 

GUARANTEE POLICY*
PS-Products.com reserves the right to alter guarantee in circumstances in which their managment team will individually evaluate.All prices are in USD currency
If we fail to meet a promised delivery date on a 24hr rush order with expedited shipping, but you will still accept the order, then credit will be promptly issued for the difference between the 24hr (per piece) price and the 3-day rush (per piece) price.
If we fail to meet a promised delivery date on a 3-day rush order with expedited shipping, but you will still accept the order, then credit will be promptly issued for the difference between the 3-day rush (per piece) price and the normal production (per piece) price.
Normal production orders with estimated delivery dates are not guaranteed.
*Please note that once you submit your order, any changes, delayed artwork submissions, or delayed proof approvals will void our guarantee policy.


LIQUID CAPACITY
The size and liquid capacity noted on each of our products* (for example: 16-oz mug) is only an “approximation” and cannot be construed as the exact size or capacity. These indications only serve as generalizations. (Note: We buy all our products blank, therefore we have no influence over the precise "fill capacity" of each item)
*These items are therefore offered AS IS.


OVER-RUNS & UNDER-RUNS
We make every attempt to deliver the exact quantity ordered. However, due to manufacturing issues, shipments may have an over-run or an under-run.
“Direct Print” orders: 288 pieces or less are subject to a 10% over-run or under-run. Over 288 pieces are subject to a 5% over-run or under-run.
All “Decal” orders are subject to a 10% over-run or under-run.


PRODUCT QUALITY / WEBSITE IMAGES
Note that the products we carry are intended purely as promotional items; therefore products that may have minor visual imperfections should not be considered as defective or flawed items. In the event a ‘product’ defect is identified, we will replace the order in its entirety only upon endorsement of the defect by the manufacturer of the product. Likewise, if an imprint defect is identified, we will replace that portion of the order only upon confirmation of the defect.
Due to the nature of the production process, slight variations and imperfections in ceramic and glass wares are not considered flaws. Variations in raw materials, glazes, production equipment and firing temperatures may also result in variations of size, shape, glaze, color, pock marks, etc. These conditions are within acceptable industry standards.
From time to time, some products may differ in color, size, weight, or height, as these are hand-made products that come from various factories in China.
Due to fluctuating manufacturer costs, prices may change without notice.

 

WEBSITE
Our website contains lots of pages and they are being updated constantly by our web team. We try to be as accurate as possible when publishing information. Glitches may happen from time to time and sometimes we cannot honor pricing discrepancies such as unusually low, zero, or penny pricing.

 

SPECIAL OFFERS
PS-Products.com reserves the right to alter or refuse special offers at any time, without notice to customer.
PS-Products.com may offer special pricing and/or free shipping from time to time, however these discounts will not be honored on orders that have already been placed. No exceptions made.
 

BRANDING STICKERS
All of the products shipped out have stickers or tags with our company logo, website, and information on them. If you wish to have your order shipped without these stickers or tags, please inform a sales rep at the time of placing your order, or select the blind-shipping option on the shopping cart of your order. PS-Products.com is not responsible for the placing of stickers on products shipped out without prior request from customer to remove them.